FAQ
how can we help you? Find the most frequently asked questions here.
Which jewel suits me best?
Any of our jewelry, whichever one you choose, will contribute positively to your life. If the purpose of your purchase is to find a solution to
specific situation, it is best to answer the question: What do I need for my life right now?
We give you the keys to which jewelry to choose here
On our Instagram channel @suktil_jewels, we can advise you directly if you need it, as we have been doing since our launch in August 2021. You will also find explanatory videos about our jewelry.
Can these be used for children?
Yes. There is no contraindication to using them in children, beyond the logical precautions according to the characteristics of their age or any type of allergy.
Is it possible that the jewels harm me in some way?
Our jewelry connects you with sacred energy, allowing you to raise your vibration. It is impossible for our jewelry to harm you (except allergies to the material).
Do the jewels have instructions for use so that they are effective?
No. The only requirement is to live with them (carry them, have them close, look at them), except for the karma cleaner. We give you some guidelines on how to take advantage of the full potential of each of our jewelry here
Does the jewelry have any wear position?
No. Except the activators. We explain it to you here.
Can they be given as gifts without explanations?
Yes. Súktil jewelry is an exceptional gift. We have noticed that there are many people who are reluctant to give them away because they think they have to explain themselves and the difficulty that this entails. There is no need to explain anything and the person does not have to “believe”.
In the case of activators you could give them as "lucky coins" because in advance they will treat them as what they are: a treasure, and perhaps they will take them with them.
• The Lovelybond bracelet or the Brainy pendant are also easily giftable due to their format.
• The Brainy headband also has ornamental potential and
It is very beautifying.
• Karma cleansers can be given to a person without their knowledge. It is enough to record the name of the recipient because it is not necessary to carry it with you.
• The pet activator can be given as a gift for the animal.
Do they lose effectiveness over time?
No. Súktil jewelry does not lose effectiveness over time or due to material deterioration as a result of its use. Only if they are punctured or totally or partially destroyed. The Karma Cleaner, once activated, will remain functional even if it is lost or physically destroyed.
Does the jewelry have a guarantee?
Súktil jewelery has the manufacturing guarantee stipulated by law.
Our jewels are perfectly packed and protected and are sent in perfect condition. In the unlikely event that the jewel has arrived in poor condition due to a shipping or handling problem, the customer must claim it through Súktil's contact channels, providing a photograph that proves it and the jewel will be replaced free of charge. .
The guarantee does not include accidental breakage, misuse of the jewelery or wear and tear due to its use.
When is it normal for them to deteriorate?
Silver and gold plating in contact with the skin darken and fade
dirtying It is a natural process that happens with any type of jewelry.
Some people may see their jewelry deteriorate caused by the pH of their skin or by being in contact with chemicals.
It is impossible to determine when the silver darkening process will begin.
or gold plating because the most determining factor is the person's skin.
Scratches on the jewelry due to contact with other surfaces will also be inevitable over time. So like the overshadowing process.
What should I do to take care of them?
It is recommended to avoid the use of colognes, perfumes, creams, makeup, aerosols, and chemical and cleaning products.
We recommend using a special chamois for gold or silver, depending on the jewel, for maintenance and cleaning. The chamois must be used very gently and must be free of particles.
How long does it take to prepare my order?
Our jewelry is now perfectly prepared and ready for shipment.
The exception is Activator watches, Brainy headbands or any jewelry with personalized material.
What are the turnaround times?
Delivery times begin to count once the order has been processed .
Orders whose payment method is payment by transfer, will be processed once the deposit into the account has been verified.
Orders that enter the system after 12:00 p.m. will be processed the following day. In the case of orders placed on Friday or the weekend, they will be processed first thing in the morning on Monday.
NATIONAL SHIPMENTS
- If your order is for mainland Spain, you will receive it in 2 days once the order has been processed.
- For shipments to the Balearic Islands, the Canary Islands and Ceuta and Melilla, you will receive it in a maximum of 4 days.
INTERNATIONAL DELIVERY
- The delivery time in Europe will be a maximum of 5 days.
- Africa, 7 days.
- Morocco and Egypt, 5 days.
- Asia, 10 days.
- UAE, 7 days.
- USA and Canada, 7 days.
- LATAM, 10 days.
How much are the shipping costs?
- Shipping costs are free in mainland Spain and the Balearic Islands.
- In the Canary Islands, Ceuta Melilla and Portugal, shipping costs are €12
- In Europe (EU), €14
- Africa, €23
- Near East and some countries outside the EU, €33
- Canada and USA, €33
- South America, Mexico and the Dominican Republic, €35
- Asia, €35
Returns
If the customer wants to return the jewelry, they may do so within 14 days of receiving it. It must be in perfect condition and in its original packaging, and the customer will be responsible for the shipping costs. Once the jewel is received it will be paid to the client. If it is a jewel that has arrived in poor condition from its origin, the costs of collecting and replacing the jewel will be assumed by Súktil.
STILL NEED HELP?
If this article has not answered your question, you can contact our customer service. We will take care of giving you an answer.