Terms and Conditions

Contract terms and conditions

We invite you to know all the necessary information regarding the electronic transactions you make on this website.

VIBRACIÓN SÚKTIL, SOCIEDAD LIMITADA, is committed to transparency and clarity in commercial transactions carried out on this portal, guaranteeing a space that is committed to the rights of users and clients. For this reason, we recommend that before contracting any of the products that we put at your available on this website, read these conditions and the terms that apply to the provision of services offered by Súktil, which are part of its main activity of selling vibrational jewelry.

These contracting conditions govern the relationship between VIBRACIÓN SÚKTIL, SOCIEDAD LIMITADA and the clients of the site www.suktil.com.

VIBRACIÓN SÚKTIL, SOCIEDAD LIMITADA reserves the right to modify or change these conditions at any time. If the modifications constitute a material change in the terms, Súktil will notify you by posting a notice on our website.

The services and/or products are available only to legal persons and persons who are 16 years of age.

This website complies with the following regulations:

  • Law 34/2002, of July 11, on Services of the Information Society and Electronic Commerce (LSSI-CE)
  • Regulation (EU) 2016/679 of the European Parliament and of the Council, of April 27, 2016, regarding the protection of natural persons with regard to the processing of personal data and the free circulation of these data
  • Organic Law 3/2018, of December 5, Protection of Personal Data and guarantee of digital rights.


 seller identification

By virtue of the provisions of Law 34/2002 on Services of the Information Society and Electronic Commerce (LSSICE), we offer you the following information:

  • Identity of the Responsible Party: VIBRACIÓN SÚKTIL, SOCIEDAD LIMITADA
  • Trade name: Suktil
  • NIF/CIF: B67742874
  • Address: Camino da Mata. 36309 Hey.
  • Email: potential@suktil.com
  • Activity: Retail trade without establishment
  • Contact details of the person in charge or representative, and of the data protection officer, if applicable: Camiño da Mata, 28. 36309 Oia.

Characteristics of the products offered

The products exhibited in Súktil are part of vibrational jewelry and are energetic jewelry.

How to order

As a condition for placing any order, the customer must contact Súktil and provide the corresponding information required for the purchase of the products available on this website. The ordering information you provide must be accurate, complete and current at all times. Failure to do so constitutes a violation of the terms, which may result in the dissolution of the contract with VIBRACIÓN SÚKTIL, SOCIEDAD LIMITADA.

From the moment of acceptance, the client acquires the status of Súktil Client.

Orders must be made following the steps that Súktil will indicate where you can choose the product and the quantity of what you want to buy.

purchase validation

Once the purchase and payment have been made, Súktil will send you an order confirmation by email.

It is time to check that everything is correct. If you do not agree with the information contained in said confirmation, you can request their modification or the cancellation of the order.

The validation of the order by the client expressly supposes the knowledge and acceptance of these particular contracting conditions as part of the conclusion of the contract. Unless proven otherwise, the data recorded by Súktil constitutes proof of the set of transactions carried out between Súktil and its customers.

In case of needing any modification or cancellation, the communication must be made within a maximum period of 3 hours from the confirmation of the order, through the contact WhatsApp and provided that the order has not been sent.

Prices and payment method

The client agrees to pay for the products contracted to Súktil in the forms of payment accepted by Súktil and for any additional amount (including taxes and charges for late payments, as the case may be)

The prices applicable to each product are those indicated on the website on the date of the order including, where appropriate, all of them VAT (Value Added Tax) for transactions within Spanish territory. However, in accordance with the provisions of Law 37/1992, of December 28, regulating said tax, the operation may be exempt or not subject to it depending on the country of residence of the buyer and the condition in which he acts. the same (entrepreneur/professional or individual). Consequently, in some cases the final price of the order may be altered with respect to that displayed on the website. In these cases the taxes will be paid in the country where the purchase is made.

When making the payment, Súktil will redirect to the payment gateway.


SÚKTILE VIBRATION, LIMITED PARTNERSHIP. accept these forms of payment:

  1. By credit or debit card
     We accept Visa, MasterCard
     You can make the payment immediately through the secure SSL payment gateway of our Bank . If it is necessary to make any return or cancellation of the order, the amount will be refunded through the same payment card. Both personal and bank data will be protected with all the security measures established by Organic Law 3/2018, of December 5, on the Protection of Personal Data and guarantee of digital rights (LOPDGDD) with total confidentiality.
     2.PayPal
    Through PayPal, the payment of the order will be authorized, but no money will be withdrawn until PayPal verifies that it is correct. For this, it will be essential to have a PayPal account.
  2. Wire transfer.
     In this case, since the operation is not immediate, the transfer is verified first and then the order is sent.
     Payment is always in advance of 100% of the order and will be sent when we confirm the payment.
  3. bizum.
     The customer will be asked for their Bizum password to validate the operation. If you do not have it active, you can generate it from your own App of the bank with which you work.

Validity of prices and offers

The products offered on the web, and their prices, will be available for purchase while they are in the catalog of products displayed through the web page. Customers are requested to access updated versions of the website to avoid pricing errors. In any case, orders in process will maintain their conditions.


Shipping and transportation

Costs: Free shipping costs throughout the national territory (Spain) and also in the Balearic Islands. Check shipping costs in other areas.
 Shipping: Spain (peninsula), Canary Islands, Balearic Islands and also international orders.
Shipping areas: We ship internationally. Consult

Delivery times:
 Delivery times begin to count once the order has been processed. The payment method chosen by the customer affects the processing of the order. Some payment methods, such as PayPal, require manual validation and orders made by bank transfer will be processed once the deposit has been verified. Orders placed after 1:00 p.m. will be processed the next day. In the case of orders placed on Friday or the weekend, they will be processed on Monday. The same happens in case of holidays.


Orders will be delivered within a maximum period of 2 days in mainland Spain from the moment the order is processed. Delivery times will vary in the case of orders outside of Spanish territory. Check delivery times
 In general, unless there are holidays involved, we follow this rule to assign you a delivery date that will be the closest we can offer.

If there is any unforeseen event in the delivery of the order, we will contact you through your email address, which we request when registering on the web, to find a solution. Alternatively we could get in touch by Whatsapp or directly try a second delivery at the address provided. In the event of not being able to contact or deliver the product on the first or second visit, the customer will be responsible for contacting the carrier or Súktil via email and will assume any additional costs that successive deliveries may entail.


Taxes.

The price of the products marketed by Súktil includes Spanish VAT.

In accordance with the provisions of Law 37/1992, of December 28, regulating said tax and the European Directive 2008/8/CE, the operation may be exempt or not subject to it depending on the buyer's country of residence and the condition in which he acts (entrepreneur/professional or individual). Consequently, in some cases the final price of the order may be altered with respect to that displayed on the website. We remind the customer that taxes may be settled in the country of origin of the purchase. Taxes or customs expenses are beyond Súktil.


Return policy

Cancellations and/or returns will only be accepted under the following terms.

Cancellation
The customer may cancel his order and request a full refund of the amount if it has not yet been sent. To do this, you must contact us as soon as possible, preferably via WhatsApp.


Return
 If, when opening the box, the customer detects a piece in poor condition, they can open an incident within a period not exceeding 48 hours from delivery. The fastest way of contact is through our WhatsApp. Additionally, you can use the contact form or send us an email to integro@suktil.com with the name of the products and the number of parts in poor condition, as well as a photograph of them.

If the product arrives in poor condition, VIBRACIÓN SÚKTIL, SOCIEDAD LIMITADA. will assume the shipping costs incurred for the return, as long as the products are in their original packaging.


 withdrawal
 The client will have the right to withdraw from the contract during a period of 14 calendar days without indicating the reason and without incurring any cost other than those provided for in articles 107.2 and 108, in accordance with the provisions of BOE-A-2014-3329. To exercise this right, a form is provided where you can fill in the necessary data for its management.

How to return products in accepted cases:

To return a product in the cases provided for and accepted by this withdrawal policy, the following instructions must be followed:

  • No refunds will be accepted freight collect.
  • You must have notified Súktil of your desire to withdraw and have obtained the corresponding authorization before making the shipment.
  • Contact to Súktil should preferably be made via WhatsApp. Also through the web submission form.
  • We will give the customer the necessary data to make the return as well as the address to which they must be sent, which will be the Súktil tax office.
  • You must take the package to a Post Office or a courier company and request proof of shipment. You must keep the receipt until you receive the requested refund.
  • It is the client's responsibility to keep all the acknowledgments of receipt and send the package by certified mail or by any other means that allows to prove its date of shipment.
  • In case of repeated returns or claims for poor condition or defective product by the same customer, Súktil reserves the right not to make new shipments to the customer.
  • Return costs will be paid by the customer. The refunds of the amounts will be made within a period of 14 (fourteen) calendar days following the date on which we receive the returned product(s) at the specified address.

Súktil will make the refund in the form of payment that the customer has used when placing the order, and said refund will be subject to Súktil's right to withhold amounts for returned products that show damage. We will refund the amount paid for the returned product(s) less shipping costs (if applicable).



EUROPEAN CONSUMER REGULATIONS

We inform you that the European Commission has created the first European platform for the resolution of conflicts in "online" commerce protected by the latest consumer law. In this sense, as managers of an online sales platform, we have the duty to inform our clients about the existence of an online platform for alternative dispute resolution.

To use the dispute resolution platform, the customer must use the following link: http://ec.europa.eu/odr


after sales service

We have an after-sales service to solve any problem with our products or shipments through which the fastest and most efficient service is offered to our customers.

To contact us or ask us any questions, questions or complaints, you can preferably use WhatsApp as it is the most direct or fastest means of contact, also by email: integro@suktil.com or the web form.


confidentiality

All the information and documentation used during the contracting, development and execution of the services that regulate the relations between Súktil and the Client are confidential.

All information received by the client, be it images, emails, texts, access data such as clients and passwords, will be treated confidentially, and transfer to third parties is totally prohibited.

Confidential information shall not be understood as that which is disclosed by agreement between the Parties, that which becomes public for the same reason or that which must be disclosed in accordance with the laws or with a judicial resolution of a competent authority, and that which is obtained by a third party that is not under any obligation of confidentiality. Both parties agree to comply with the duty of confidentiality indefinitely.

More information about privacy: consult our privacy policy
 Data protection policy

To obtain complete information about your rights and the data protection policy that we apply to this website and all our services, we recommend visiting the Privacy Policy and the Cookies Policy .


Limitation of Liability

Súktil reserves the right to make, at any time and without the need for prior notice, modifications and updates to the information contained on the website, its configuration and presentation, access conditions, contract conditions, etc. Therefore, the client must access updated versions of the page.

The user/client is solely responsible for maintaining the confidentiality and security of the website and for all activities that occur on the website once delivered by Súktil. The client agrees to immediately notify Súktil of any breach of the portal's security.

Súktil will not be responsible for any loss derived from the improper or unauthorized use of its website.

The client agrees to hold Súktil harmless from claims, losses, expenses, damages and costs (including direct, incidental, consequential, punitive, exemplary and indirect damages), and Reasonable attorneys' fees as a result of any breach by the client. client/buyer of these conditions, whether or not it is considered material or immaterial; the use or misuse of the Services by you or any person acting on your behalf or using your Súktil account for any material or immaterial violation of any right, title or interest of third parties.

Our sole responsibility will be to supply the product under the terms and conditions expressed in this contracting policy.

Súktil will not be liable for any consequence, damage or harm that may arise from the improper use of the products supplied.


Language

The language in which the contract between Súktil and the Client will be perfected is Spanish.


Jurisdiction and Applicable Laws

VIBRACIÓN SÚKTIL, SOCIEDAD LIMITADA and THE CLIENT, will be governed to resolve any dispute that may arise from the access or use of this Web page, by Spanish legislation, and submit to the Courts and Tribunals of the city of Vigo.